Frequently Asked Questions

Everything you need to know about shopping with El Gallito desde 1937.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

How can I track the status of my shipment?

Once your order is shipped, you will receive an automated email with a link to our tracking portal. You can also log into your account to view real-time updates.

Are the products sold at El Gallito authentic?

Since 1937, we have maintained direct partnerships with verified manufacturers. Every item in our catalog is guaranteed 100% authentic and undergoes a quality check before shipping.

Do you offer international shipping?

Currently, we ship to all regions within the country. We are working on expanding our logistics to support international orders in the near future.