Returns & Exchanges

At El Gallito desde 1937, we take pride in our heritage and quality; if you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. All returned merchandise must be in its original, unused condition with all tags and packaging intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all documentation and receipts are included to prevent processing delays.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.